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Frequently Asked Questions


What are lead service lines and why is it important to replace them?
Lead service lines are pipes that transport water from the main under the street into homes or businesses. Because the pipes are made of lead, they create the potential for future lead exposure. Removing them will ensure that residents are safe.

How can I find out if I have a lead service line? 
All residents with known lead service lines will receive a certified letter with more information, and you can also look up your address at to see if your property has one. All known lead service lines will be replaced by JCMUA. 


If I have a lead service line, what should I do?
Just because you have an identified lead service line in your home does not mean that you have any lead in your water. The drinking water provided by JCMUA is tested regularly and continues to be in compliance with all state and federal lead levels. However, a lead service line disturbance can cause lead exposure, and JCMUA will provide water filtration pitchers in the event of a potential lead exposure. 

What should I do if my property is listed as “unknown?”

JCMUA will be working over the next several years to identify all lead service lines in the system. The Service Line Inventory will continually be updated as new information becomes available. JCMUA is continuing to review records and conduct field investigations to determine the material of service lines designated as “unknown” material. JCMUA is encouraging all customers to report the material of your service line using the Service Line ID instructions.

Follow this link for simple step by step instructions on how to identify your service line material and how to submit that information to JCUMA.

If you have any questions on this process or need assistance, please call the Lead Free JC support line at (201) 365-6189.


How are the lead service lines replaced?
Lead service lines are dug up by a licensed plumber. They are most-often replaced with copper pipes. The actual material choice will depend on site characteristics, installation approach, and local codes.

How long will it take to complete this project? What will it cost?
All lead service lines will be replaced within the next ten years. The program is projected to cost $288 million over the next ten years, however the JCMUA has applied for numerous state and federal grants, infrastructure funding and no interest loans to reduce the costs of the project.

When will my service line be replaced?

The Lead Free JC program is in the very early stages of development. JCMUA is planning a phased replacement plan to span over the next 10 years with the goal of replacing approximately 1,000 lead service lines a year. JCMUA will be considering many factors when developing this 10 year phased replacement approach. Areas for replacement will be prioritized based on factors including but not limited to the targeting of areas with known lead service lines; lead service line replacement for disadvantaged consumers; and populations most sensitive to the effects of lead in accordance with federal regulations. JCMUA anticipates the first phase of lead line replacements to begin in late 2022.


At this time, it is estimated that there are approximately 16,000 lead service lines in the JCMUA distribution system. JCMUA will provide advance notice to customers with known lead service lines when replacement work is planned in their area. Project plans will be updated on this website.

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